How do I request for airport tax refund for the flight that I have missed with AirAsia or AirAsia X?
Answer :
In line with industry practice, AirAsia and AirAsia X will refund Airport Tax only when contacted by the guest. Guest can send an email to
[email protected] to request for a refund. You will receive an acknowledgment within 15 working days. All Airport Tax refunds shall be subject to a Processing Fee specified in our Fee Schedule.
The mode of refund will depend on the Guest's original mode of payment when the seat was purchased. Refund can only be given to the person(s) named in the booking and not to a third party. That will depend on how you paid for the seat:
a) Payment by credit card:
1. The Reservation/ Booking Reference Number
b) Payment by Direct Debit or Cash or Travel Agent:
1. The Reservation/ Booking Reference Number
2. Bank Account Number
3. Bank Name
4. Name of Account Holder (Refund can only be given to the person named as a passenger in the booking and not to a third party).
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