Dear Mr. Suzuki Kamikaze,
Thank you for submitting a claim for Marriott's Look No Further(SM) Best Rate Guarantee. We received a claim from you for the following reservation:
Hotel name: Leipzig Marriott Hotel
Reservation confirmation number: xxxxxxxxxx
Check-in date: Saturday, March 7, 2009
According to the Terms and Conditions of Marriott's Look No Further(SM) Best Rate Guarantee, the guarantee does not apply to pre-paid rates that involve a voucher (including electronic vouchers) for a hotel stay outside of the United States and Canada. According to our review, we have determined that a travel voucher will be issued for the accommodations with which your comparison was made. Please refer to the following web address for additional details regarding this procedure:
http://www.dertour.de/portal/dertour/ap ... 02#link825
In addition, a comparison rate must be reservable by the general public and be verifiable by Marriott. According to our review of the site with which your comparison was made, reservations are not confirmed to guests at the time of the initial transaction.
For these reasons, we must deny your claim under the terms of Marriott's Look No Further(SM) Best Rate Guarantee program.
Thank you for choosing Marriott.
Regards,
Diane Staley
Marriott Internet Customer Care
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